How to deal with faulty goods or services
Consumer advice is now provided by Consumer Direct.
- For telephone advice, please dial the number above to speak to an advisor about your rights and how to deal with a complaint involving goods or services.
- Self-help information is provided on the Consumer Direct website, with guidance on best practice and examples of letters to use. See also the Central England Trading Standards Authorities FAQ's.
- Submit a complaint online or find out about your rights. Please refer to the Complain Online page of Consumer Direct.
- Criminal matters enforced by Trading Standards (e.g. scams, unsafe goods, unfair trading, etc) may also be reported via Consumer Direct. Alternatively, please contact us.