Customers with special needs

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Wolverhampton City Council and the Local Taxes Division are committed to ensuring that everyone has access to services.

If you have special needs there are a number of services available. An interpreter can be arranged to help you out on the telephone or at the Council Tax and Business Rates Enquiry Counter if your first language is not English.

The following languages can be interpreted:

• Punjabi
• Hindi
• Urdu
• Gujarati

To make arrangements to see an interpreter, contact:

Council Tax and Business Rates Reception 12
First Floor
Civic Centre
St. Peter's Square
Wolverhampton
WV1 1RL

 

Phone: (01902) 555802
Fax: (01902) 555885
Minicom: (01902) 554496
E-mail: business.rates@wolverhampton.gov.uk

In addition to our own staff who interpret the languages stated above, we also subscribe to the 'National Interpreting Service' - a service which provides:

• Connection to a trained interpreter within 90 seconds
• Access to over 100 languages
• Accurate, confidential and impartial communication through trained professional interpreters, who work to a strict Code of Ethics

To take advantage of this service, contact Local Taxes in the usual way, and we will connect you to the National Interpreting Service who will translate the conversation between us.

We can arrange a sign language interpreter on an appointment basis. Contact Local Taxes if you would like to make an appointment.

Facilities at the Council Tax and Business Rates Enquiry Counter

The Council Tax and Business Rates Enquiry Counter has induction / hearing loops at all enquiry points.

There are two service points designed for wheelchair users or as seated positions.

Minicom

Enquiries about Business Rates can be made by Minicom on:

Minicom: (01902) 554496

Typetalk

Typetalk is a service which enables people with hearing impairment to communicate with standard telephones.

To use the service, you must first be register with Typetalk.

An operator relays the Typetalk message to the person receiving the call.

Large print

Leaflets and correspondence can be sent out in large print for customers with visual impairment. Contact Local Taxes with the information you would like supplied.

Talking bill

If you require, Local Taxes can explain the bill or the letter that has been received. Contact Local Taxes to make arrangements.