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Environmental Services

Environmental Services are responsible for parks, street cleansing, grounds maintenance, tree maintenance, cemeteries & crematoriums, landscaping, pest control, the council's fleet of vehicles, passenger transport, highway repairs, winter gritting and street lighting.

How well we are performing

Environmental Services receive a large number of enquiries every year about maintaining the city environment. Challenging targets are set to ensure that our teams respond in a timely way to issues reported by the public.  Environmental Services monitors its performance to ensure that it exceeds the targets set and then compares the performance to previous years.

You can view the attached pdf to see the Public realm customer services logo Displays a larger version of this image in a new browser window
Public realm customer services logo
number of of enquiries we receive and how well we have done in responding to them. We also use this data to compile the top issues that affect people and the hot spot areas where they occur. Environmental Services can then use this information to prioritise resources and put resources to where they are needed. 

This pdf icon Environmental Services 3 year trend [1Mb] report shows how well we respond to customer enquiries. It details the number of issues received and enquiries resolved and our performance over the last 3 years.

Customer satisfaction results

Satisfaction with...201720162015
Environmental Services overall77%75%76%
Do you believe you were treated fairly?70%65%71%
Street Cleansing69%70%72%
Grass Cutting84%69%72%
Condition of adopted highway45%39%44%
Street lighting (new question)92%90%92%
Winter Gritting (new question)86%74%85%
Green Open Space & Play Areas83%77%85%
Pest Control79%85%55%
Passenger Transport (new question)89%  
Bereavement Services (new question)93%  

For more information please view our pdf icon 2017 Customer Satisfaction Survey [2Mb].

You said, We did

This customer survey clearly shows what people think about our service. Respondents were asked how best to reduce litter...

Answer optionsResponse percent
Employ more people to sweep the streets40.0%
More street sweeping with mechanical vehicles30%
Street sweeping routes being covered more frequently42%
More litter bins47%
Street sweeping after refuse collections39%
Better litter enforcement / prosecutions65%
More community involvement i.e. local volunteers to pick up litter34%
Education initiatives to encourage people not to drop litter64%

The top two suggestions are the same as last year's feedback.

  1. Better enforcement
  2. Education

Both have been implemented in the 'Cleaner, Greener, Better' campaign with anti-littering posters, designed by school children on 19 refuse vehicles and the appointment of Kingdom Security Ltd by the council to hand out £75 fines to those who continue to ignore the anti-littering message and litter the streets.