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Social Media Acceptable Use Policy

Our intention is to create an environment where people are able to contribute their views without fear of abuse, harassment or exposure to offensive or otherwise inappropriate content.

When contributing your views please ensure that you:

  • protect your personal privacy and that of others by not including personal information in your public posts (such as email addresses, private addresses or phone numbers)
  • make your posts relevant to the issues currently being discussed
  • represent your own views and not impersonate or falsely represent any other person
  • do not abuse, harass or threaten others
  • do not make defamatory or libelous comments
  • do not use insulting, offensive or hateful language
  • do not promote commercial interests in your posts

When we are asked to repost content from other users. We will consider these requests on a case by case basis but generally aim to honour such requests from:          

  • our stakeholders
  • third sector and non-profit organisations

In the interests of commercial propriety and competitiveness we will not honour requests from profit-making organisations except when highlighting joint projects or work commissioned by us, as we would not be able to do so fairly.

  • we welcome feedback and ideas from everyone, and endeavour to join the conversation where possible. However, we may not able to reply individually to all the messages we receive
  • we read all direct messages and replies to posts and ensure that any emerging themes or helpful suggestions are passed to the relevant people at Wolverhampton City Council
  • we cannot comment on issues of party politics
  • the usual ways of contacting the council for official correspondence are detailed in the contact us section of our website

Pre-election publicity rules

  • In the six week run up to an election - local, general or European - councils have to very careful not to do or say anything that could seen in any way to support any political party or candidate. We will continue to publish important service announcements using social media but may have to remove responses if they are overtly party political.