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Freedom of Information - Complaints Procedure

If you have made a request for information and you are dissatisfied with the service that you have received, or you are unhappy about the information that the council has provided, you can make a complaint under the complaints procedure.

Your complaint will normally be investigated by the Freedom of Information Coordinator. We will aim to respond to your complaint within 30 working days following receipt of your complaint; if this is not possible the investigating officer will contact you with a revised timescale.

Contact details

To make a complaint about freedom of information, please write to:

Information Governance Team
Wolverhampton City Council
Civic Centre
St Peter's Square
Wolverhampton
WV1 1SH
01902 550363

Information Commissioner's Office (ICO)

If you follow this procedure and are still not happy then you may wish to contact:

The Information Commissioner's Office
Wycliffe House
Wilmslow
Cheshire SK9 5AF