Search site

A rented property in need of repair

If you wish to complain about a rented property which has fallen into disrepair, you can follow these steps in order to report it to your landlord.

Before we can take any action about a property which has fallen into disrepair, the following steps must have been taken:

1. Inform your landlord

  • you must ensure that the unsatisfactory conditions you wish to complain about fall under the landlords' responsibility to repair, and that the conditions are not a result of your lifestyle
  • you must inform your landlord, verbally and in writing listing the defects that require attention.

word icon Use our disrepair letter template [24kb]. It is important that you keep a copy of your letter for your records.

2. Inform your landlord for a second time if no action is taken

  • if no action has been taken by the landlord to the first letter within a reasonable timescale (28 days), then a second letter can be sent to your landlord
  • the second letter gives the landlord a further 14 days to address the issues

word icon Use our second disrepair letter template [25kb]. Again, ensure you keep a copy of the letter for your records.

3. Contact us if still no action is taken

Once steps one and two have been taken, and the landlord has not been in contact or completed the works, contact Customer Services. We can arrange for an officer to carry out an inspection of the property.

When contacting us, ensure that you provide the following information:

  • your name
  • your address
  • your phone number
  • number and ages of occupants
  • name of the landlord
  • address of the Landlord
  • phone number of the landlord
  • type of benefits, if any, you claim
  • description of the property eg number of bedrooms
  • date your tenancy began
  • types of disrepair issues and their location eg mould growth in the bathroom

Failure to provide all the details above may delay your complaint.

Important: If you have not taken steps 1 and 2, we may not be able to take action, inspect the property or use our legal powers.

Further guidance

Please be aware that:

  • you do not currently have any legal protection against eviction as a result of a complaint
  • your landlord will have to be made aware of the complaint
  • your landlord will be informed of any inspections carried out
  • we can only help you improve your current housing conditions
  • we have no bearing on any application you may have for council housing