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Give us your feedback

What you think matters, give us your thoughts on our new website and help us to keep improving.

We always value the comments of our customers. Please complete this feedback form and let us know what you think of our website and if there is anything you feel we could improve. (Please note, this form is for website feedback only. If you wish to contact us for support about a particular issue, you can use our general contact form.)

Submit feedback on our website
Submit feedback on our website

We're building a better website

You may have noticed some significant changes in the way you access services and information through this website.

SOCITM 2017
SOCITM 2017

SOCITM BC 4 STAR LOGO
SOCITM BC 4 STAR LOGO

We have introduced a new My Account transaction portal, which will mean that any transactions you do through the council's website, like asking for a service or reporting a problem, will go more smoothly.

We'd like to know what you think of the website changes so far. This survey has no closing date.

Complete our survey button This link opens in a new browser window
Complete our survey button

Take part in a user testing group

Early next year, we'll be running customer testing sessions to influence the future development of the council's website. The invitation to join is open to everyone, whatever their level of internet skill or interest.

User testing involves us working directly with our customers and observing how they interact with the website. This allows us to make improvements based on your experience using the site and accessing services.

To take part simply register your interest and one of the team will be in touch when the sessions take place (usually twice per year).

Register to take part in user testing
Register to take part in user testing