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Offering the best service possible

Designing our services to meet the needs of our community is paramount, please view our corporate plan for more information. 

Our customer service channels are accessed over 350,000 times a month. Below is a table showing the amount of customer contact we had in 2017.

2017 Customer Service contact

Telephone calls

Visitors to the Civic Centre

Visits to our website

655,548

115,103

3,526,777

Our reputation for providing an excellent service is paramount. Over 80%* of customers are either quite satisfied or very satisifed with the service they received, with over 75%* of customers satisifed with the services we offer. 70%* of customers trust the City of Wolverhampton Council to make decisions in the best interests of the City and it's people and 74%* of residents feel informed about the services we provide. 

To share your views, please sign up to our telephone/email surveys.

Customer services web
Customer services web
Customer services call
Customer services call
Customer services visit
Customer services visit

*All statistics used were taken from the Customer Services Survey January 2018.