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Council website awarded top status for second year running

City of Wolverhampton Council's website has been awarded top marks nationally for the second year running.

The site has once again received a maximum 4 star rating from SOCITM (The Society of Information Technology Management).

Over the past 4 years the council's rating has steadily increased from one star in 2012 to 3 stars in 2015 and the top score of 4 stars last year and now again in 2017.

Out of 416 councils in the UK, just 36 have achieved the 4 star status.

City of Wolverhampton Council, which was crowned local authority of the year and most improved council nationally earlier this year, is increasingly offering customers a choice of ways to access services including digital channels that are easy to use, convenient and accessible.

Over the last two years residents have been able to access a number of new self-service features, such as 'find my nearest', applying online for tip permits and an e-billing function.

Visits to council websites have increased by 50% since 2011.

Councillor Andrew Johnson, cabinet member for resources said: "This is really good news and reflects the transformational progress we are making. Residents can access our services in the way they want, whether it's via our digital channels, through their mobile or tablet, or by coming in to see us.

"We want people to have the choice of being able to book any of our services or make a payment by a few clicks as they would with many other businesses. We are improving our digital offer fast."

Regionally, the City of Wolverhampton receives the highest number of website visits per household per annum (approximately 40). The site is also mobile responsive with 60% of web visitors accessing the site using a mobile or tablet, the national average is 49%.

  • released: Tuesday 3 October, 2017