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Customer Feedback

As part of the City of Wolverhampton Council's C3 Transformation Programme, consultation and communication with our customers is a key focus for Facilities Management.  We actively encourage feedback and want to hear what you think about us, whether you are happy with what we do, or have an idea for improvement. 

Please take a look at some of our recent surveys using the links on the left hand side.

Our annual customer satisfaction survey is delivered to customers with the aim to capture feedback about the services we provide and also to gain an understanding of the level of satisfaction they receive. 

  • We strive to readily engage with customers and respond to feedback where required in order to enhance our service delivery and performance. 
  • We will also share our good news stories and compliments to demonstrate where we 'get it right'. 
  • We also want you to tell us when we get it wrong or could have done better, when we fail to do something we said we would, or if we treat you unfairly. 

If you would like to leave feedback, please complete the form

Over the past 5 years we  have used various methods and styles of surveys to gather valuable feedback, however, over the past 3 years there has been a slight decrease in the number of surveys returned.  Because we prefer to maximise the way in which we gather responses, a review of the annual survey for 2017/18 has been implemented to improve customer interaction with the organisation.  The analysis and results of the 2017/18 survey will be available shortly.

satisfaction education catering
satisfaction education catering

The catering overall satisfaction results have increased year on year apart from 2014/15 where there was a 7% drop in returned surveys.  In 2016/17, there was a decline in response of 3% but the overall satisfaction rate increased by 3%.  Please visit the Catering Customer Satisfaction Survey for the full survey analysis for 2016/17. 

satisfaction cleaning
satisfaction cleaning

The cleaning overall satisfaction results have also increased year on year, again there were less respondents in 2014/15, which reflects the drop.  In comparison, 2016/17 experienced even fewer returned surveys by 6% but a 3% increase in customers rating us good-excellent. Please visit the Cleaning Customer Satisfaction Survey to view the full survey analysis.